Frequently Asked Questions
Please review our frequently asked questions. ASK A QUESTION about any of our whitewater rafting, scenic float and combo trips.
WHEN AND WHERE? »
WHAT TO WEAR/BRING? »
WHAT CLASS RAPIDS? »
WHAT ABOUT KIDS? »
WHAT ABOUT WEATHER? »
WHERE CAN I FIND OUR WHITEWATER PHOTOS? »
WHAT IS YOUR CANCELLATION POLICY? »
WHAT IS YOUR SAFETY RECORD? »
When and where do we meet for our whitewater rafting or float trip?
For Whitewater Rafting, Combo Trips and the First Light Scenic Float, meet us 30 minutes prior to the scheduled departure time. For the Lunch and Dinner Scenic Float Trips, meet us 15 minutes prior to the scheduled departure time. Our meeting place is in Jackson at 945 West Broadway in The Hillside Building. A great landmark is the large American Flag. Use the Scott Lane/Budge Drive stoplight intersection for access to our parking area. Please let us know in advance if you are traveling to Jackson by motor home or pulling a trailer, and we will direct you to an alternative parking area.
What do we wear and bring for our whitewater rafting or float trip?
For Jackson Hole Scenic Float Trips, bring an extra layer. It’s always better to have too much than not enough. Wear comfortable soft-soled shoes. Cameras and binoculars are welcome and generally not at risk.
For Whitewater Rafting Trips, wear a swimsuit or clothes that you don’t mind getting wet. Cotton is not the best material to wear on the river; synthetic fabrics such as nylon and polypropylene work the best because they dry quickly. For cool days, we have neoprene wetsuits, booties and fleece. You may rent these items when you check in for your trip. Shoes that are secure on your feet are required (please no flip-flops). For Overnight Trips, please review our Overnight Trip Packing List (PDF).
Bring a towel or dry clothing to change into at the end of your whitewater rafting trip, so you’re comfortable on the 40-minute return ride to Jackson. There are forest service changing rooms for you to use at the landing. Sunglasses (secure with Croakies), hats and sunscreen are a good idea; cameras and binoculars are not recommended on whitewater rafting trips.
We provide complimentary splash jackets and pants for all of our river trips.
What class are the rapids on the Snake River in Jackson Hole?
The whitewater rafting section of the Snake River is Class II/III, perfect for people of all ages and experience. River classifications are graded on a scale of I to VI. Class I is flat water. Class V is the most difficult. Class VI is not runnable.
Are our kids ready for whitewater rafting or is a float trip a better match?
For whitewater rafting trips, our minimum age for children is 6 years old (approximately 45 pounds) for most of the summer season. However, high water levels during the early rafting season may increase the minimum age up to 8 – 10 years old and require a more careful screening of all young participants.
For scenic float trips, our minimum age for children is 4 years old (approximately 40 pounds) for most of the summer season. However, high water levels during the early rafting season may increase the minimum age up to 6 years old and require a more careful screening of all young participants.
Do we still go whitewater rafting when it rains? What about our float trip?
Our Whitewater Rafting and Scenic Float Trips go rain or shine. On Whitewater Trips, you’re going to get wet anyway! On Scenic Float Trips, showers generally come and go quickly, and we have complimentary splash gear on every boat. In the event of extreme weather, we may decide to cancel or reschedule a trip. Feel free to call us about the weather forecast an hour before your trip, but a final decision will not be made until you meet us at our meeting location for your scheduled rafting trip.
Where can we find the whitewater rafting photos that were taken of us?
There are two companies that take photos of your raft going through the rapids while you whitewater raft in Jackson Hole.
What is your cancellation policy for all river trips?
We have a 24-hour Change/Cancellation Policy for our Whitewater Rafting Adventures and Teton Views Floats. We have a 48-hour Change/Cancellation Policy for our Breakfast and Overnight Combo Trips. For larger groups and for all of our Package Trips, we have a 1-week Change/Cancellation Policy. Your prepayment is fully refundable if we cancel your trip due to extreme weather, or if we receive your notice within the specified time period.
What is your safety record for river trips in Jackson Hole?
We have an outstanding safety record and are honored to provide leadership in the river outfitting industry in Jackson Hole. We are an Authorized Permittee of the Bridger-Teton National Forest. For a third-party contact that can offer you a non-biased opinion, please feel free to contact the BTNF. They are a great resource.